After Sales Supervisor (BMW Tunas Bandung)

Job Description

• Lead and manage After Sales operations including Service, Spare Parts, Warranty, and Customer Handling.
• Ensure achievement of after sales targets.
• Develop and implement after sales strategies, SOP, and continuous improvement programs.
• Analyze after sales performance reports and initiate corrective actions when needed.
• Handle escalated customer complaints and ensure effective resolution.

Job Specification

• Bachelor’s Degree in Engineering, Management, or related field.
• Minimum 5 years experience in After Sales automotive industry, with at least 2 years in managerial role.
• Strong knowledge of workshop operations, service process, spare parts management, and warranty.
• Proven leadership, people management, and problem-solving skills.
• Strong analytical skills with experience in KPI monitoring and reporting.
• Customer-oriented with excellent communication skills.
• Familiar with automotive dealer systems and principal standards.
• Able to work under pressure and manage multiple priorities.