Anti-Fraud Staff

Tanggung Jawab

• Investigate user reporting cases originating from Customer Service, OJK, or Police by examining documents, data, and customer calls.
• Collect, analyze, and research data, facts, and evidence, then conclude them into investigation results and recommendations.
• Provide reports on investigation results to direct superiors.
• Carry out freezing and unfreezing of accounts in accordance with applicable regulations.
• Conduct case investigations originating from the Risk team (trigger cases).
• Communicate with the Customer Service team regarding inappropriate or suspicious cases.
• Support the design and delivery of fraud awareness sessions and internal training programs.
• Analyze fraud patterns and trends, and recommend updates to policies and processes to help prevent future cases.

Kualifikasi

• Has a bachelor’s degree from a reputable university.
• Has 1–3 years of work experience and a strong understanding of the financial services sector.
• Has a good understanding of regulations and business processes in a financial institution.
• Strong analytical skills, a proactive attitude, and the ability to work independently while upholding high integrity.