Application Monitoring Support – Operator (Shifting)

Tanggung Jawab

• Monitor application availability, performance, and operational status to ensure applications run smoothly.
• Perform routine application monitoring through designated monitoring tools, web-based applications, and mobile applications.
• Identify and report application errors, service disruptions, abnormalities, and potential operational issues.
• Perform initial analysis of application problems and escalate incidents to the appropriate technical support team.
• Record, document, and report incidents, monitoring results, and operational activities in accordance with established procedures.
• Follow standard operating procedures (SOPs) and monitoring guidelines to ensure consistent operational support.
• Coordinate with application support and technical teams to facilitate incident resolution and service restoration.
• Perform shift handovers and provide accurate updates on ongoing incidents and monitoring activities.
• Maintain clear and timely communication with relevant stakeholders regarding application status and reported issues.
• Participate in continuous learning and training to improve application monitoring skills and technical knowledge.

Kualifikasi

• Minimum Diploma III (D3) in Information Technology, Computer Science, Information Systems, or a related field.
• Strong initiative, a positive work ethic, and a high level of motivation to learn and develop professionally.
• Ability to use web-based and mobile applications effectively.
• Basic analytical and problem-solving skills, particularly in identifying and analyzing application-related issues.
• Good communication skills, both written and verbal.
• Ability to follow standard operating procedures, report incidents accurately, and escalate issues appropriately.
• Ability to work effectively in a team and coordinate with relevant technical support personnel.
• Willingness to work on a 24/7 rotating shift schedule, including nights, weekends, and public holidays, as required by operational needs.