Application Operations Support – Engineer Level 1 (Shifting)

Tanggung Jawab

• Perform day-to-day application operations support to ensure application availability, stability, and reliability.
• Monitor application performance, system health, and operational activities to identify potential issues and service disruptions.
• Perform initial troubleshooting and analysis of application errors, incidents, and operational problems.
• Provide first-level technical support for application-related issues and escalate complex incidents to the appropriate technical teams.

Perform basic Linux system administration tasks, including checking system status, reviewing logs, managing files and permissions, and executing basic commands.

• Monitor application services and perform routine operational checks in accordance with established standard operating procedures (SOPs).
• Support application deployment, service restarts, configuration changes, and routine maintenance activities under approved procedures.

Assist in monitoring and supporting applications hosted on cloud and IaaS platforms, such as Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, and OpenStack.

• Support containerized application environments using Docker, including basic container monitoring and troubleshooting.
• Execute operational scripts and basic automation tasks using at least one programming or scripting language.
• Record, track, and update incidents, service requests, and operational activities through the designated ticketing or monitoring systems.
• Maintain accurate operational documentation, incident reports, troubleshooting records, and shift handover notes.
• Follow established IT service management procedures, security policies, access controls, and operational guidelines.

Coordinate with application developers, system administrators, infrastructure teams, and other relevant stakeholders to resolve incidents and maintain service continuity.