Assistant Chief Butler

Company Description

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await.

Job Description

As the Assistant Chief Butler, you will play a vital role in delivering world-class, personalized service to our esteemed guests, embodying Sofitel's Cousu Main service culture, the art of hand-stitched, bespoke hospitality tailored to each individual. You will support and inspire the butler team, ensuring that every guest's journey is exceptional, thoughtful, and tailored to their individual needs.

Your responsibilities include

Supervise and coordinate daily Club Millesime operartions, ensuring a smooth and seamless service flow that reflects Sofitel's signature standards of excellence.

Support Club Millesime Manager in overseeing the daily operations of the Butler team, ensuring thoughtful, Cousu Main service is delivered across all suites, villas, and for VIP guests.

Guide and support the butler team in delivering pre-arrival, arrival, in-stay, and departure experiences true to Sofitel standards.

Ensure guest preferences, special requests, and lifestyle details are captured and shared accurately, so every stay feels effortlessly personal.

• Lead daily operational briefings and communicate important information across departments.
• Maintain an active, visible presence on the floor, guiding and inspiring the team to consistently deliver exceptional service.
• Engage with guests with poise, professionalism, and genuine warmth, ensuring every interaction reflects Sofitel's luxury ethos.
• Coordinate closely with Front Office, Housekeeping, Food & Beverage, and Concierge to orchestrate a truly seamless guest journey.
• Support the Chief Butler in training, coaching, and mentoring team members in luxury etiquette, communication, and emotional intelligence.
• Uphold grooming standards, performance, and service excellence within the butler team.
• Support and coach team members by providing guidance, encouragement, and real-time operational leadership.
• Foster a positive and collaborative working environment aligned with Sofitel's Heartist culture.
• Identify opportunities to continuously improve guest satisfaction, operational efficiency, and service quality.
• Maintain strong relationships with repeat guests, ALL – Accor Live Limitless members, and key stakeholders.

Qualifications

• Minimum 3–5 years of experience in luxury hotel guest services, with at least 3 years in a supervisory or senior butler role.
• Strong knowledge of Front Office operations and overall hotel operations.
• Excellent problem-solving and decision-making skills with the ability to remain calm under pressure.
• Outstanding communication and interpersonal skills with a genuine passion for guest service.
• Proven ability to lead, motivate, and coach multicultural teams.
• Strong organizational and time management skills with excellent attention to detail.
• High level of professionalism, integrity, and discretion.
• Experience using Opera Cloud or other Property Management Systems is an advantage.
• Proficiency in Microsoft Office applications.
• Excellent spoken and written English. Additional languages are a plus.
• Willingness to work rotating shifts, weekends, and public holidays.