Skill diminta
AccurateAttention to DetailCRMCommunicationDeliveryLeadershipTime Management
Deskripsi
- BaliSuperHost is seeking an experienced and service-oriented
- Assistant Concierge Manager
to support daily concierge operations and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills, operational knowledge, and the ability to coordinate teams, vendors, and guest services efficiently.
Key Responsibilities
Oversee daily concierge operations, manage guest requests, activity bookings, and reservations to ensure smooth and accurate service delivery.
- Monitor service quality, maintain company SOP standards, conduct operational audits, and identify opportunities for service improvement.
- Lead, coach, and support the concierge team through daily guidance, training, workload management, and performance monitoring.
- Coordinate with internal departments and external vendors to ensure seamless guest arrangements and timely solutions.
- Handle guest concerns, service recovery, and operational challenges with professionalism and effective decision-making.
- Utilize PMS/CRM systems (e.g., Guesty), communication platforms, payment systems, and reporting tools to monitor operations and KPIs.
- Prepare operational reports and support continuous improvement initiatives with the Concierge Manager.
Requirements
- Minimum
- 2–3 years of experience in a supervisory or leadership role
- within concierge, hospitality operations, guest services, or a related field.
- Strong leadership skills with the ability to guide, motivate, and manage a team effectively.
- Excellent time management skills with the ability to prioritize multiple tasks in a fast-paced hospitality environment.
- Proficient in using hospitality systems such as
- PMS/CRM platforms (e.g., Guesty), communication tools, payment systems, and reporting software
- Strong attention to detail, problem-solving abilities, and a proactive approach to handling guest needs.
- Excellent communication skills with a passion for delivering high-quality guest experiences.
- Good understanding of hospitality standards, SOP implementation, and operational excellence.