Billing Processing Executive

Job description for Billing Processing Executive at Crown Worldwide

Billing & Revenue AdministrationCustomer Service & Relationship ManagementProcess Review & Continuous ImprovementAutomation & Digital EnablementCross-Functional Collaboration

Role Summary

The Billing Processing Executive is responsible for ensuring accurate and timely billing, managing customer invoicing enquiries, and delivering excellent customer service. The role will also drive process improvements, identify automation opportunities, and leverage digital tools to streamline workflows, enhance accuracy, and improve operational efficiency.

• Key Responsibilities
• Generate, validate, and process customer invoices accurately and within agreed timelines.
• Verify billing data against work orders, contracts, pricing schedules, and service records.
• Process credit notes, debit notes, billing adjustments, and account reconciliations.
• Ensure compliance with company billing policies and customer contractual requirements.
• Serve as the primary contact for customer billing enquiries, disputes, and account-related matters.
• Investigate and resolve invoice discrepancies promptly and professionally.
• Provide customers with billing statements, supporting documentation, and account updates.
• Deliver a high standard of customer service while maintaining positive customer relationships.
• Regularly review billing workflows and customer service processes to identify inefficiencies, bottlenecks, and control gaps.
• Analyze root causes of billing errors and implement corrective actions to improve accuracy and turnaround times.
• Recommend and implement process standardization and best practices across billing operations.
• Develop KPIs and reporting dashboards to monitor billing performance and service quality.
• Identify opportunities to automate manual billing and reporting processes.
• Utilize tools such as Excel Power Query, Power Automate, Power BI, ERP systems, and other digital platforms to improve efficiency.
• Partner with IT, Operations, and Finance teams to implement automation initiatives and system enhancements.