Business Account Management

About the Role

• We are looking for a proactive and results-oriented
• Business Account Management Executive
• to join our international trading business.
• The role will be responsible for managing and developing relationships with both
• local and international customers
• , understanding their business needs, maintaining existing accounts, and identifying opportunities to grow the business.

The successful candidate will work closely with our Operations, Logistics, and Finance teams to ensure smooth business operations and build long-term customer relationships.

• Key Responsibilities
• Manage and maintain strong business relationships with existing
• local and international customers
• Act as the main point of contact for customers and understand their business and product requirements.
• Develop and maintain long-term customer relationships to support business growth.
• Identify opportunities to increase sales and expand existing customer accounts.
• Follow up on customer enquiries, quotations, orders, shipments, and payments.
• Coordinate closely with Operations, Logistics, and Finance teams to ensure smooth order execution.
• Monitor customer accounts and understand their purchasing plans and future business needs.
• Identify potential new customers and business opportunities in local and international markets.
• Support business development activities and contribute to expanding the company's customer base.
• Handle customer enquiries, complaints, and business issues professionally and promptly.
• Negotiate commercial terms with customers when required, in accordance with company policies.
• Maintain accurate customer information and account records in the company system.
• Prepare regular customer and business account reports for management.
• Participate in customer meetings, exhibitions, and business development activities when required.
• Perform other duties and responsibilities assigned by management..

Requirements

• Diploma or Bachelor's Degree in Business, Marketing, International Business, or a related field.
• Minimum
• 2–5 years of experience
• in Business Account Management, Account Management, Business Development, Sales, or a related position.
• Experience in
• international trading, plastics, petrochemicals, polymers, or related industries
• will be an advantage.
• Good written and verbal
• English and Bahasa Indonesia
• communication skills. Able to speak
• Mandarin
• will be an advantage, as the role may require communication with Mandarin-speaking customers and business partners.
• Strong business development, interpersonal, negotiation, and problem-solving skills.
• Strong customer relationship management and commercial awareness.
• Proficient in Microsoft Office .
• Independent, proactive, organised, and results-oriented.
• Able to work effectively with both local and international customers.