Acccount Manager

About the role

PT Redpod Indonesia is seeking an experienced Account Manager to join our dynamic team in Bali. As an Account Manager, you will play a crucial role in building and maintaining strong relationships with our clients whilst managing their advertising campaigns and creative projects. This is a full-time position based in Bali, where you will be the primary point of contact for our valued clients, ensuring their needs are met with excellence and strategic thinking. You will be responsible for translating client objectives into successful campaign outcomes whilst driving business growth and client satisfaction.

Key responsibilities

Develop and maintain strong relationships with assigned client accounts, serving as their primary point of contact for all campaign-related matters

• Understand client business objectives, target audiences and marketing goals to provide strategic recommendations
• Brief internal teams including creative, production and media specialists on client requirements and campaign deliverables
• Oversee campaign planning, execution and delivery, ensuring all projects are completed on time and within budget
• Monitor campaign performance and provide regular reporting and analysis to clients, highlighting key metrics and insights
• Identify opportunities for upselling additional services and expanding client relationships
• Manage client communications, expectations and feedback throughout all campaign phases
• Collaborate with cross-functional teams to ensure seamless campaign implementation and exceptional client service
• Conduct regular client meetings to review results, discuss challenges and plan future campaigns
• Maintain accurate account records and documentation using internal systems and tools
• What we're looking for
• Minimum 3-5 years of experience in agency account management or a similar client-facing role within advertising, media or marketing
• Proven track record of successfully managing multiple client accounts simultaneously
• Strong understanding of advertising, digital media and campaign management processes
• Excellent communication and interpersonal skills with the ability to build rapport with clients and colleagues
• Strategic thinking with the ability to translate client briefs into actionable campaign plans
• Demonstrated experience in budget management and cost control
• Proficiency in Microsoft Office and familiarity with project management or CRM tools
• Ability to work under pressure and manage multiple projects with competing deadlines
• Strong organisational and attention to detail
• Problem-solving mindset with a customer-centric approach
• Fluency in English; proficiency in Indonesian is highly valued
• Experience working in the Bali or Southeast Asian market is preferred