Skill diminta
CommunicationLeadershipReservation Management
Deskripsi
- Key responsibilities
- Oversee all front-of-house operations and coordinate with the kitchen and bar teams to ensure smooth service flow
- Greet guests warmly and manage table allocations to optimise dining experiences and restaurant capacity
- Train, supervise, and mentor waiting staff to maintain consistent service quality and professional standards
- Take orders accurately and provide expert recommendations on menu items and beverages
- Monitor guest satisfaction throughout their dining experience and address any concerns or complaints promptly and professionally
- Ensure tables are set correctly according to restaurant standards and maintain cleanliness of the dining area
- Manage reservations and walk-in guests efficiently to maximise revenue and minimise wait times
- Conduct pre-service briefings and communicate specials, menu changes, and service procedures to the team
- Handle payments, process transactions accurately, and manage point-of-sale systems
- Maintain knowledge of food and beverage offerings, including ingredients, preparation methods, and allergen information
- Uphold health, safety, and hygiene standards in accordance with regulatory requirements
- What we're looking for
Minimum 2 years of experience in a full-service restaurant or upscale dining establishment, with at least 2 years in a supervisory or captain role
- Proven expertise in fine dining service standards, etiquette, and guest management
- Exceptional communication and interpersonal skills with the ability to interact professionally with guests and staff at all levels
- Strong leadership capabilities with the ability to motivate, train, and manage a team effectively
- Excellent organisational skills and ability to manage multiple tasks simultaneously in a fast-paced environment
- Proficiency in point-of-sale systems and reservation management software