Skill diminta
CommunicationCustomer ServiceEnglishMandarinMicrosoft ExcelNegotiation
Deskripsi
Tanggung Jawab
- Drive category GMV growth and order performance, ensuring sales targets are achieved.
- Build and maintain strong relationships with merchants to ensure long-term collaboration.
- Monitor and manage merchant store performance; conduct strategic negotiations to improve sales output and operational efficiency.
- Resolve daily operational issues and provide timely solutions to merchants.
- Analyze market trends, competitors’ products, and promotional strategies; propose actionable countermeasures.
- Coordinate and support merchants in joining platform campaigns and promotional activities.
Monitor merchant compliance including delayed shipments, false shipments, customer service response rates, and policy violations; ensure corrective actions are implemented.
Conduct data analysis and generate insights to optimize category strategies and performance.
Kualifikasi
- Bachelor’s degree in Business, Marketing, E-commerce, or any related field.
- Minimum 2 years of working experience in Relationship Management, Key Account Management, or Account Management in E-commerce industry.
- Fluent in English (spoken and written); Mandarin proficiency is preferred.
- Familiarity with Home & Living industry products, brands, and merchant resources preferred.
- Strong analytical skills with ability to interpret sales data and performance metrics.
- Excellent communication and negotiation skills.
- Proficient in Microsoft Excel and data reporting tools.