OPERATION ONBOARDING

Job Description

Coordinate the end-to-end onboarding process for new and existing B2B corporate clients, ensuring all activities are completed accurately and within the agreed Service Level Agreement (SLA).

Manage client registration, document verification, account activation, and system setup to ensure a smooth onboarding experience.

Act as the primary point of contact for clients during the onboarding process, providing timely updates and resolving inquiries professionally.

Collaborate closely with Sales, Operations, Product, and other internal stakeholders to ensure seamless onboarding execution.

Monitor onboarding progress, identify bottlenecks, and proactively propose process improvements to enhance efficiency and customer experience.

• Ensure all client data, onboarding documentation, and records are complete, accurate, and updated in the company's systems.
• Track onboarding performance metrics and prepare regular reports related to onboarding status, client activation, and SLA achievement.
• Support continuous improvement initiatives by identifying recurring issues and recommending solutions to optimize the onboarding process.

Requirements

Minimum Senior High School (SMA/SMK) graduate; Diploma (D3) or Bachelor's degree is preferred.

Minimum 1 year of experience in Corporate Onboarding, Customer Experience, Account Management, Client Success, or other B2B customer-facing roles.

• Experience handling B2B client onboarding and account activation is an advantage.
• Strong communication, coordination, and problem-solving skills.
• Able to manage multiple clients simultaneously while maintaining attention to detail.
• Comfortable working under pressure and meeting tight deadlines.
• Proficient in Microsoft Office or Google Workspace, particularly Excel/Google Sheets.
• Willing to work from Head Office, Kedoya, West Jakarta.