Skill diminta
AWSCommunicationKubernetesLinuxMentoringTroubleshooting
Deskripsi
- What You'll Do
- Be the go-to person for our customers with standby and on-call support
- Help customers tackle their technical challenges, and recommend solutions along the way
- Resolve trouble tickets escalated to L2, and keep them within the agreed SLA
- Level up our L1 teammates by mentoring them on technical knowledge and skills
- Write and document a Method of Procedure (MOP) before any change goes live
- What You Bring
- D3 or S1 in Information Technology
- 1-2 years of experience in the IT industry
- Solid troubleshooting skills in production environments
- Proficiency in AWS, Linux, and Kubernetes (kubectl CLI)
- Good grasp of processes, standards, and compliance requirements
- Excellent communication and collaboration skills
- Hands-on experience with AWS EKS, networking, compute, storage, and database services
- Willing to work on a shifting work arrangement