Skill diminta
CommunicationCritical ThinkingDeliveryEnglishLeadershipMentoring
Deskripsi
Deskripsi pekerjaan Contact Center Supervisor PT Rajawali Berdikari Indonesia
Jobdesc
- Directs & oversees day to day project operations through effective leadership & efficient management of team leads.
- Ensure delivery of all client KPI's and targets
- Maintains good working realtions with clients dan serves as customers primary point of contract creating open and effective communication
- Motivate and effectively perfomance manage team leads provide direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge and competency gaps for training & improvement
Requirement
- Min S1
- Experience as Operation Supervisoir at least 2 years of work, preferably an operation manager in BPO Operations (Inbound Call and Digital)
- Managed at least 50 FTEs across multiple lines of Business
- Excellent English communication skills, both verbal & written in English
- Capable of Building produtive business relationshipd with clients
- Proven Track record of meeting and delivering targets and commitment
- Strong organizational, managerial, critical thinking, creative thinking, problem-solving & analytical skills