Contract and Portfolio Manager

Deskripsi pekerjaan Contract and Portfolio Manager PT. ARSA Manajemen Fasilitas (ARSA Indonesia)

Job Description

• Manage client contracts for facility management services, including cleaning, security, MEP Staff, and other integrated facility services.
• Oversee a portfolio of client accounts and ensure service delivery meets contractual obligations, client expectations, and agreed Service Level Agreements (SLAs).
• Monitor manpower fulfilment, operational performance, service quality, and compliance with contract requirements across client sites.
• Build and maintain strong relationships with clients to ensure satisfaction, address complaints, and support contract retention and renewal.
• Coordinate with Operations, Human Resources, Finance, Procurement, and other internal teams to ensure effective service delivery and contract implementation.
• Monitor contract profitability, manpower costs, operational budgets, and resource allocation to achieve business targets.
• Review contract terms, identify commercial and operational risks, and ensure compliance with company policies and applicable regulations.
• Evaluate Key Performance Indicators (KPIs), conduct contract performance reviews, and prepare periodic reports for management.
• Identify opportunities for account growth, contract extensions, service improvements, and additional facility management services.

Qualifications

• Bachelor's degree in Management, Business Administration, Engineering, or a related field.
• Minimum 5 years of experience in contract management, account management, operations management, or portfolio management.
• Experience in facility management, property management, building operations, or integrated service outsourcing is highly preferred.
• Familiar with facility management services, including cleaning, security, technical maintenance, and manpower outsourcing.
• Strong understanding of contract administration, SLA/KPI monitoring, service quality control, and client relationship management.
• Good financial and commercial understanding, including contract budgeting, cost control, manpower planning, and profitability analysis.
• Excellent leadership, negotiation, communication, and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficient in Microsoft Office, particularly Excel, and capable of preparing operational and commercial reports.
• Willing to travel to client sites as required.

Benefits

• Competitive salary package.
• BPJS Kesehatan and BPJS Ketenagakerjaan.
• Career development and advancement opportunities.
• Exposure to diverse facility management operations and corporate client portfolios.
• Collaborative and professional working environment.
• Performance-based incentives, subject to company policy.