Costumer Concierge

Lokasi Penempatan

• Filmore Medical Clinic - Canggu, Bali
• Key Responsibilities
• Patient Admission & Reception
• Welcome patients and visitors with a warm, professional, and hospitality-driven approach to create an exceptional patient experience.

Assist patients with check-in, registration, and verification of personal information while ensuring accurate documentation in the Electronic Medical Record (EMR) system.

• Coordinate with doctors, nurses, and the operations team to ensure a smooth and efficient patient journey.
• Ensure patients complete all required administrative processes before and after their appointments.
• Appointment Management
• Manage patient appointments efficiently while coordinating schedules with doctors and the clinical team.
• Confirm, remind, reschedule, or cancel appointments as necessary to optimize clinic operations.
• Prepare and distribute daily appointment schedules to doctors and relevant teams.
• Monitor appointment flow and assist in minimizing patient waiting times.
• Customer Service
• Serve as the primary point of contact for patients regarding clinic services, doctors, treatment procedures, and operational policies.
• Provide accurate information regarding available services, treatment packages, and patient visit procedures.
• Conduct post-visit follow-ups to ensure patient satisfaction and maintain a positive patient experience.
• Handle patient inquiries, concerns, and complaints professionally, escalating issues when appropriate.
• Build long-term relationships with patients through responsive, empathetic, and service-oriented communication.
• Administrative Support
• Perform administrative duties, including patient data entry, documentation, and maintenance of Electronic Medical Records (EMR).
• Manage communication through telephone, WhatsApp, email, and other communication channels.
• Process billing, payments, invoices, and other patient administrative requirements accurately.
• Coordinate closely with doctors, nurses, and other healthcare professionals to ensure seamless patient care.
• Ensure effective communication among departments to support daily clinic operations.
• Clinic Experience
• Maintain a clean, organized, and welcoming reception and waiting area that reflects Filmore's premium healthcare standards.
• Ensure brochures, promotional materials, and patient information are well-stocked and properly displayed.
• Support clinic events, health talks, and patient engagement activities when required.

Requirements

Minimum Diploma (D3) or Bachelor's Degree (S1) in Hospitality, Business Administration, Healthcare Administration, Communications, or other related fields.

Minimum 1–2 years of experience as a Customer Service, Front Office, Guest Relations, Receptionist, or Customer Concierge, preferably in a clinic, hospital, hospitality, or premium service environment.

• Excellent interpersonal, communication, and customer service skills with a warm and professional demeanor.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented and able to maintain accurate administrative records.
• Familiarity with Electronic Medical Record (EMR) systems is an advantage.
• Proficient in Microsoft Office and digital communication platforms.
• Fluent in both Bahasa Indonesia and English, written and spoken, is required.
• Willing to work on a rotating schedule, including weekends and public holidays, based on operational needs.