Creator Operations Specialist

• Job Responsibilities
• Manage daily communication with creators, follow up on creator-related issues, and support creators in completing content posting, livestreaming, campaign participation, and other collaboration tasks.
• Maintain strong creator relationships and answer creators’ daily questions regarding collaboration processes, task requirements, platform rules, data submission, commission settlement, and related matters.
• Track creators’ content performance and growth progress, identify areas for improvement in content creation, livestream performance, audience interaction, and task execution, and provide practical suggestions.
• Summarize effective methods and experience for improving creator performance, and turn daily management, training, and review insights into clear and structured documents.
• Organize one creator experience-sharing or training session every week to help creators improve their content creation ability, livestreaming skills, platform understanding, and commercial conversion ability.
• Work closely with the operations team to support creator recruitment, onboarding, training, campaign announcements, data collection, task follow-up, and project reviews.

Requirements

• Able to use English as a working language, including basic communication, reading, and understanding work-related materials.
• Good communication skills and service mindset, with the ability to patiently and clearly solve creators’ daily problems.
• Strong review and summarizing ability, with the ability to extract effective methods and experience from daily creator management work.
• Good documentation skills, with the ability to organize workflows, training content, creator issues, and solutions into clear and structured documents.
• Strong sense of responsibility and execution ability, with the ability to proactively follow up on problems and push creators to complete tasks on time.
• Good teamwork skills, with the ability to work efficiently with operations, livestreaming, content, and business development teams.
• Interested in creator operations, content creation, livestreaming, short videos, or TikTok, and willing to keep learning and improving.
• Preferred Qualifications
• Experience in creator operations, KOL/KOC management, MCN, livestream operations, or community operations is preferred.
• Familiarity with content or e-commerce platforms such as TikTok, Instagram, YouTube, Shopee, or Lazada is preferred.
• Experience in training, event organization, or community management is preferred.
• Ability to communicate with creators or cross-functional teams in English is preferred.