CRM Supervisor

Deskripsi pekerjaan CRM Supervisor PT Mugi Rekso Abadi

Requirement

Bachelor's Degree in Business Administration, Marketing, Communication, Hospitality, Retail Management, or related field.

Minimum 3–5 years of experience in Customer Relationship Management (CRM), Clienteling, Customer Experience, Retail Marketing, or Customer Loyalty.

• Fluent in Bahasa Indonesia and English (both written and spoken).
• Mandarin or other foreign languages is an advantage.
• Minimum 1–2 years in a supervisory role is preferred.
• Experience in Luxury Retail, Premium Retail, Jewelry, Watch, or High-End Consumer Brands is highly preferred.
• Proven experience managing VIP customers and customer loyalty programs.
• Strong understanding of CRM strategy and customer lifecycle management.
• Strong analytical skills with the ability to interpret customer data and generate actionable insights.
• Experience in customer segmentation, database management, and campaign performance analysis.
• Proficient in Microsoft Excel (Pivot Table, Lookup Functions, Data Analysis) and PowerPoint.
• Familiar with customer journey mapping and clienteling best practices.
• Willing to work flexible hours, including weekends and public holidays when supporting events.
• Excellent interpersonal and communication skills.
• Strong customer-centric mindset.
• High attention to detail.
• Problem-solving and decision-making skills.
• Professional appearance and service attitude.
• Strong negotiation and relationship-building skills.
• High level of integrity and confidentiality.