Customer Care Support

Deskripsi pekerjaan Customer Care Support PT NAP Info Lintas Nusa (Matrix)

Job Description

• Open ticket
• Response email
• First level handling
• Responsible for answering call from customer

Requirement

• Basic first level handling
• Basic knowledge to open ticket
• Basic knowledge to response email
• Experience from ISP
• Basic english

Basic understanding of network/internet service troubleshooting (including Telco and Fiber Optic knowledge) and Customer Service Communication

Minimum 2 years work experience in Customer Care Industry and Telecommunication