Skill diminta
CRMCommunication
Gaji pasar untuk posisi ini
Median Rp3,5 jt/bulan · rentang umum Rp2,6 jt – Rp4,5 jt
Berdasarkan 454 lowongan Customer Support se-Indonesia (semua level).
Lihat data gaji selengkapnya →Deskripsi
Tanggung Jawab
- Understand all the information needed in online services to customers so they can provide the correct information.
- Analyzing and solving customer needs in online services with the correct information effectively and efficiently.
- Understand and analyzing the way of delivering product information to customers to meet customer needs..
Maintain good relations with internal and external parties to encourage the achievement of business goals and fulfilling operational targets.
- Checking that facilities and equipment for online services are ready for use so that operations can run well.
- Input and maintain contact center database (including complains, inquiry, and others) as the input for further analysis in CRM.
Kualifikasi
- D3 or S1 from any major, preferable from Public Relation, Communication, Marketing.
- Minimum 1 - 2 years experience in Contact Center area, fresh graduates are welcomed.
- Good communication skill.