Skill diminta
CommunicationCustomer ServiceEnglishMandarin
Deskripsi
- Are you someone who enjoys communicating with people, coordinating tasks, and solving problems?
- Join us as a
- Customer Service Executive
, where you'll coordinate customer cases, monitor helper deployment progress, and work closely with internal teams to ensure smooth service delivery.
- No industry experience? No problem. We provide structured training and clear guidance to help you succeed.
- Why Join Us?
- Quarterly & Yearly Attendance Bonus
- Public Holiday Entitlement (Federal & State Holidays)
- Medical Insurance Coverage
- Structured Training Programme
- Clear Career Progression Opportunities
- Collaborative and Supportive Working Environment
- Key Responsibilities
- Reply to customer enquiries and provide timely first responses through WhatsApp, calls, and internal communication channels.
- Record customer issues accurately and raise follow-up tickets when needed.
- Provide clear updates and reassurance to customers regarding their hiring cases.
- Follow up and resolve customer issues related to helper processing, deployment, and service-related concerns.
- Coordinate with internal teams to ensure cases are handled smoothly and efficiently.
- Monitor helper processing progress across different stages from confirmation to deployment.
- Update internal systems accurately when case status changes.
- Keep customers informed on important milestones and progress updates.
- Handle customer concerns and complaints professionally while maintaining service quality.
- Follow communication procedures, workflow processes, and company policies strictly.
- Ensure all follow-ups, updates, and case handling are completed within the required timeline.
- Job Requirements
- Able to communicate effectively in
- English and Mandarin
- (written and spoken), as the role involves supporting Mandarin-speaking customers.
- Cantonese proficiency will be an added advantage.
- At least 1 year of customer service experience is preferred, but not mandatory.
- Basic computer literacy is required.
- Willing to work on rotational shifts, including weekends and public holidays.
- Candidates available immediately or within a short notice period are preferred.
- Working Hours
- 6 working days per week
Shift A
9:00 AM – 5:00 PM (WIB)
Shift B
1:00 PM – 9:00 PM (WIB)
Important
- As this position requires daily communication in English, only CVs submitted in
- English
- will be considered.
- If you're looking to grow your career in a structured and supportive environment, we'd love to hear from you.