Customer Service

Responsibilities

• Handle general inquiries from customer and help with reservations
• Respond to inbound phone and email from customers
• Make outbound calls to customers to follow up on transactions
• Liaise with internal units to ensure that transactions are settled promptly and accurately
• Identify and fulfill customers’ need appropriately
• Provide support to processing team
• Effectively answer customers’ transaction enquiries as well as take ownership to resolve customer issues
• Record all customer interaction in our Customer Relationship Management System.

Requirements

• Candidate must possess at least a Diploma in any field
• Fresh graduate are encouraged to apply
• Have strong verbal and written communication skills in English
• Pleasant voice tone and pitch
• Customer Services / Call Center experience is an advantage
• Candidate who can start Immediately advantage
• Applicants must be willing to work in Long Hours
• Willing to work over time to finish deadlines
• Able to work in a team & under pressure