Skill diminta
CommunicationCustomer ServiceRecruitment
Deskripsi
Job description for Customer Service (Night Shifts) at YaoYao Vietnam Info Tech Limited Company
Job Description
- Responsible for the live chat communication (pre-sales & after-sales) of customers.
- Responsible for the maintenance of private messages and comments on the brand's official social media.
- Respond to customer needs in a timely manner, guide purchases, and improve customer retention and conversion of consultation.
- Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
- Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
- Participate in cross-department/cross-team communication, and promote the rapid resolution of various pre-sales and after-sales problems.
- Closely coordinate with the international team, maintain consistency, and continuously improve customer satisfaction.
- Recruitment Process
- Online Test
- Offline Interview + Online Interview
- Reference & Salary Check
Working time
5 days/week (3:00 p.m - 12:00 a.m)
Location
Moc Gia Building, Tan Son Hoa Ward, HCMC
Benefits
- Social insurance according to full salary
- Monthly attendance bonus
- Monthly performance incentives
- Monthly tea party
- Quarterly team building
- Free snacks, coffee & tea
- Free parking fee
- Anniversary gifts, Tet gifts, etc.