Skill diminta
CRMCommunicationCustomer Service
Gaji pasar untuk posisi ini
Median Rp3,4 jt/bulan · rentang umum Rp2,5 jt – Rp4,5 jt
Berdasarkan 472 lowongan Customer Support se-Indonesia (semua level).
Gaji lowongan ini 60% di atas median pasar.
Lihat data gaji selengkapnya →Deskripsi
- Deskripsi pekerjaan Customer Service on Social Media PT Indonesia Logam Pratama
- Treasury (PT Indonesia Logam Pratama)
- is currently looking for someone to join our team as a
- Customer Service on Social Media
. With following details
Responsibilities
- Respond to customer inquiries and complaints in a friendly and professional manner via multi-channel Social Media Platform
- Record and document all customer interactions in the CRM or ticketing system
- Escalate and coordinate with relevant teams for issues that cannot be resolved directly
Conduct outbound chats or calls for specific programs, such as order confirmations, customer satisfaction surveys, or promotional offers (up selling)
Qualifications
- Bachelor's Degree - All Majors
- 1 year of experience in customer service in Social Media response (multi-channel Social Media Platform)
- Skilled in soft selling techniques
- Familiar with communication platforms such as email, live chat, WhatsApp Web, and social media
- Experienced with Customer Service applications such as; Qontak, Zendesk and others