Skill diminta
CommunicationCustomer ServiceEnglishLogistics
Deskripsi
- Customer Service Specialist – IPEELU
- Role Overview
- We are looking for a
- Customer Service Specialist
- to join
- IPEELU, our sister company
- , and become the main point of contact for our customers.
- We’re looking for someone with
- strong English communication skills
- , a customer-first mindset, and the ability to work
- independently without a dedicated CS team
- Experience working with
- well-known brands
- , especially in the
- baby & mother/child product industry
- , is highly preferred.
- Key Responsibilities
- Handle customer inquiries, complaints, orders, returns, and product-related questions
- Communicate with customers professionally in
- English and Indonesian
- Resolve customer issues and follow up until they are fully handled
- Coordinate with Sales, Warehouse, Logistics, and other teams when needed
- Maintain customer records and track complaints or recurring issues
- Provide feedback to improve customer experience and service quality
- Take full ownership of daily CS operations and work independently
Requirements
- 2–3 years of experience in Customer Service / Customer Experience
- Fluent English communication is a MUST
- (written & verbal)
- Experience with
- established or well-known brands
- is preferred
- Experience in
- baby & mother/child, FMCG, retail, or consumer products
- is a strong plus
- Strong communication, problem-solving, and complaint-handling skills
- Proactive, organized, and detail-oriented
- Able to work independently with
- high ownership and minimal supervision
- Why Join IPEELU?
- Join a growing consumer product business
- High ownership and independence
- Opportunity to build and improve the CS function from the ground up
- Direct impact on customer satisfaction and brand growth
- Career growth opportunities as the business expands