Customer Service Representative

Duties/Responsibilities

• Support Sales, Program manager to ensure excellent service to customers.
• Day-day order processing, to verify the PO pricing versus the quote price, MOQ and shipment term.
• Day-day order tracking, to confirm the material availability, production capacity and delivery schedule.
• Expediting urgent demands on material and production to satisfy customer’ requirement.
• Regular meeting with planners and update customers for the status on accounts.
• Participation needed to require meeting with PM/Sales/Customers.
• Prepare the documents and report for customers.
• Analysis on Negative margin products and report the finding as well as the solution.

Required Skills/Abilities

• Bachelor's degree in marketing, business administration, or business related field. Advanced degrees or relevant certifications are a plus.
• At least 3 years of experience in the Manufacturing Company
• Able to speak, read and type in English & Mandarin
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members
• Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.
• Results-oriented with a track record of meeting or exceeding sales targets and KPIs.
• Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability
• Able to work well under pressure and handle emergency and stressful situations
• Positive mindset and Can Do Attitude