Skill diminta
Customer ServiceEnglishTroubleshooting
Gaji pasar untuk posisi ini
Median Rp3,5 jt/bulan · rentang umum Rp2,6 jt – Rp4,5 jt
Berdasarkan 454 lowongan Customer Support se-Indonesia (semua level).
Lihat data gaji selengkapnya →Deskripsi
- Deskripsi pekerjaan Customer Service (Spanish Language) PT. Transcosmos Indonesia
- Handle first-contact support from homeowners and installers
- Run guided troubleshooting, collect error codes, serial numbers, and photos/videos
- Create and document cases in Freshdesk and company's internal portal
- Escalate to Tier 2 with a complete handoff when needed
Job Requirements
- Educational Background Min D3
- Fluent in written English and Spanish
- At least 2 years of technical customer service experience, ideally with home energy storage or battery products
- Good at explaining technical stuff in simple words, and comfortable following troubleshooting scripts
- Can multitask in a fast-paced setting