Customer Service Staff

We are looking for a Customer Service Staff who will be responsible for handling customer inquiries and providing excellent support through email, phone, and live chat. The ideal candidate is customer-focused, organized, and able to communicate effectively in both English and Bahasa Indonesia.

Tanggung Jawab

• Respond to customer inquiries through email, phone, and live chat in a timely and professional manner.
• Maintain positive relationships with customers and ensure customer satisfaction.
• Handle customer concerns and provide appropriate solutions or escalation when needed.
• Prepare and maintain reports related to customer inquiries and issues.
• Research customer concerns using internal systems and tools.
• Coordinate with internal teams to resolve customer-related issues.
• Provide feedback and updates to the Supervisor/Head regarding customer concerns and trends.
• Perform other duties assigned by the Supervisor/Head of the Department.

Kualifikasi

• College Level or Bachelor’s Degree in any field.
• Experience in handling online customer support and live chat is an advantage.
• Excellent verbal and written communication skills in English and Bahasa Indonesia (required).
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Familiarity with email, live chat, and other online communication platforms.
• Strong problem-solving, organizational, and multitasking skills.
• Able to work independently and collaboratively in a team environment.