Customer Success Manager

• Education Requirement
• Bachelor’s degree in Business, Management, Supply Chain Operations, or a related discipline.

The ideal candidate will have

• Minimum 5 years of experience in Customer Operations, Account Management, Order Management, or related operational roles with at least 2 years in a leadership role, preferably leading operational teams in a shared services organization or SLA-driven managed services model.
• Strong understanding of end-to-end order-to-cash processes, particularly within complex customer environments.
• Solid hands-on in SAP/CRM experience, with the ability to coach others on correct system usage.
• Excellent communication, negotiation, and problem-solving skills, with the ability to resolve complex issues.
• Demonstrated ability to manage escalations, prioritize under pressure, and make sound operational decisions.
• Strong people leadership skills, including coaching, feedback, and performance management.
• Highly adaptable, detail-oriented, and results-driven, with the ability to manage multiple priorities under pressure.
• Analytical mindset with the ability to translate customer data into insights and actions
• A practical, structured mindset with a strong bias toward execution and follow-through.
• Clear and confident communication skills in English (mandatory), fluency in Mandarin is a strong advantage.