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Gaji pasar untuk posisi ini
Median Rp3,4 jt/bulan · rentang umum Rp2,5 jt – Rp4,5 jt
Berdasarkan 472 lowongan Customer Support se-Indonesia (semua level).
Gaji lowongan ini 5% di bawah median pasar.
Lihat data gaji selengkapnya →Deskripsi
- Deskripsi pekerjaan Customer Support HRM Labs Indonesia
- Customer Support Work Requirements
- Candidates have to have technical skills OR have experience working as technical support in a tech company
- Core Skills and Experience
Technical Knowledge
- Familiarity with SaaS platforms, especially HR Management Systems.
- Basic understanding of cloud technologies, APIs, and integrations.
- Proficiency in troubleshooting technical issues related to the company's platform.
Soft Skills
- Strong communication skills (verbal and written) to explain complex ideas in simple terms.
- Patience and empathy while dealing with customers.
- Ability to handle irate or frustrated customers professionally.
Experience
- 1-3 years of experience in customer support roles, preferably in SaaS or tech-related fields.
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, or similar).
- Multilingual capabilities especially in English
- Key Responsibilities
Customer Interaction
- Respond promptly to customer queries via email, chat, and phone.
- Provide accurate information about the HRM platform's features and functionality.
Problem Solving
- Troubleshoot customer issues and escalate unresolved problems to the technical team.
- Document common issues and collaborate with the development team for system improvements.
Customer Education
- Assist in onboarding new clients and conducting product demos.
- Create and update knowledge base articles, FAQs, and tutorials.
Performance Goals
- Achieve high customer satisfaction (CSAT) scores.
- Meet key performance indicators (KPIs), such as response time and resolution time.