Skill diminta
Analytical ThinkingAttention to DetailData StudioMicrosoft ExcelPower BI
Deskripsi
Job Description
- Manage and maintain contact center performance data to ensure accuracy, completeness, and timely reporting.
- Handle financial data management for the contact center, including preparation of data required for BAST and invoice processing.
- Monitor, document, and coordinate incident handling or operational disruptions with the IT team until resolution.
- Provide regular reports, dashboards, and data insights to support operational decision-making.
- Job Requirement
- Minimum 3 years of experience in the contact center industry.
- Strong proficiency in Microsoft Excel (Advanced Level), including formulas, pivot tables, data modeling, and automation.
- Ability to build and manage dashboards using Google Data Studio, Power BI, or similar BI tools.
- Comfortable with mobile assignments and willing to travel for out-of-town duties.
- Strong analytical thinking, attention to detail, and problem-solving skills.
- Skill Requirement
- Data Analytic