Data Quality & Insights Manager - Southeast Asia (KLI-71)

Role Overview

• As the
• Data Quality & Insights Manager (SEA)

, you will be the single source of truth for data quality and diversity across the region. You will own regional quality metrics reporting, dive deep into root-cause analysis, and provide data-driven insights to leadership, country managers, and sophisticated external partners.

Key Responsibilities

Quality Reporting & Diagnostics

Track and standardize core quality and productivity metrics across SEA; perform root-cause analysis on data gaps and quality failures.

Diversity Monitoring

Maintain rigorous reporting on data diversity, identify critical dataset gaps, and provide actionable recommendations to leadership.

Internal Tooling Ownership

Act as the operational point person for tracking internal tooling data, debugging anomalies, and escalating issues with structured documentation.

Stakeholder Management

Translate complex quality metrics into actionable coaching insights for local country managers, and answer technical partner inquiries clearly in English.

Requirements

Experience

• 4–7 years
• in data operations, quality assurance (QA), analytics, or operations management.

Technical Skills

• Advanced proficiency in spreadsheets;
• SQL and dashboard tooling (BI tools)
• are strongly preferred.

Communication

Exceptional written and spoken English. Must be able to explain technical criteria to both non-technical internal teams and external enterprise partners.

Mindset

Highly independent individual contributor who builds data reports rather than requesting them; highly comfortable presenting unwelcome findings objectively.

Travel

• Ability to travel regionally approximately once per quarter.
• Nice to have: Background in data labeling, AI training data, annotation, or BPO quality management.