Desk Collection

About the role

This is a Desk Collection role focused on contacting customers via phone/WhatsApp to remind and follow up on payments, conducting collections according to company procedures and targets, and providing payment status information and solutions to payment obstacles.

• Key responsibilities
• Contact customers via phone/WhatsApp to remind and follow up on payments
• Conduct collections according to established company procedures and targets
• Provide information regarding payment status and help offer solutions to payment obstacles
• Record and update data from customer communications
• Maintain good, professional, and persuasive communication with customers
• Achieve established collection targets
• About you
• Good and persuasive verbal communication skills
• Able to negotiate and build communication with customers
• Able to work with targets
• Good problem-solving ability
• Able to operate a computer
• Able to work individually and in a team
• Careful in recording and data entry
• Minimum education: SMA/SMK/MA or equivalent, or Paket C
• Not currently pursuing education/studies
• Responsible, disciplined, and willing to learn
• Able to operate a computer or committed to learning