DevOps/IT Intern

Job description for DevOps/IT Intern at Công ty TNHH ITC Group

JOB DESCRIPTION

Assist with maintenance, monitoring, and basic troubleshooting for the company’s multi-office network system.

Support the setup, configuration, auditing, and troubleshooting of employee computers and devices across Windows, Linux, and macOS platforms.

Help monitor, audit, and follow company-wide security standards in alignment with ISO 27001.

Assist in the setup, maintenance, and monitoring of cloud-based systems and applications, with on-the-job training to grow into a DevOps role.

• Provide technical support to end-users, focusing on delivering an excellent customer experience.
• Participate in an on-call rotation for occasional after-hours or weekend support to address urgent issues and perform scheduled maintenance.
• Support the creation and maintenance of technical documentation for systems and procedures.

QUALIFICATIONS

Required Skills & Qualifications

Education

4th year student or fresh graduate in Information Technology, Computer Science, or a related field.

Experience

0-1 years of experience in an IT support or system administrator role.

Technical Proficiency

• Basic understanding of computer hardware and software.
• Familiarity with installing, configuring, and troubleshooting Windows, Linux, or macOS systems.
• Basic knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP).

Professional Competencies

• Detail-oriented, careful, and responsible.
• Good problem-solving and troubleshooting mindset.
• Strong customer service attitude and willingness to help users.
• Eagerness to learn new technologies and grow toward DevOps responsibilities.
• Ability to work independently under guidance and manage tasks effectively.
• Basic English reading skills for understanding technical materials.
• Reliable and willing to support occasional on-call duties.

Preferred Qualifications