E-commerce Marketplace Operation Supervisor

• Deskripsi pekerjaan E-commerce Marketplace Operation Supervisor CCM Cosmetic Trading
• PT CCM Cosmetic Trading

(Chicmax Indonesia) is part of Chicmax, the company behind KANS, one of China's Top 3 domestic beauty brands.With a strong portfolio of beauty products and proven e-commerce capabilities, KANS has achieved No. 4 in the Skincare category on TikTok Shop Vietnam. Now, we are expanding into Indonesia with a vision to bring innovative beauty solutions to more consumers and build a leading presence in the Indonesian beauty industry.

• Join us in shaping the future of beauty in Indonesia. Your journey with us starts here!
• Role & Position: E-commerce Store Operations Supervisor
• Key Responsibilities
• Store Operations & Strategy
• Take full ownership of overall store operations across TikTok Shop, Shopee, and Lazada, defining operational objectives and execution plans.
• Manage product listing, page optimization, campaign planning, promotional pricing setup, and day-to-day store administration.
• Data Analysis & Optimization
• Analyze store performance data to continuously optimize traffic, click-through rate (CTR), conversion rate (CVR), and overall sales.
• Monitor key metrics and identify growth opportunities to improve store performance.
• Team Leadership
• Lead and manage the operations team, assigning responsibilities and tracking execution outcomes.
• Provide guidance, coaching, and performance feedback to team members.
• Cross-Functional Collaboration
• Coordinate with Design, Live Streaming, KOL/KOC, and Customer Service teams to deliver integrated store projects and campaigns.
• Align on campaign timelines, deliverables, and business objectives across teams.

Requirements

• 3-5 years of experience in e-commerce store operations, with prior supervisory experience preferred.
• Solid understanding of e-commerce store operations across TikTok Shop, Shopee, and Lazada platforms.
• Passionate about cosmetics and skincare; active online shopper.
• Strong communication skills, service-oriented mindset, and team management capabilities.