Product Operations Executive

Job description for Product Operations Executive at Ecombest LLC

1. Responsibilities

• Receive, categorize, and handle requests from relevant departments; track progress, update statuses, and provide timely feedback.
• Monitor product performance metrics and operational status through dashboards; proactively identify, document, and report any abnormalities.
• Review and verify product information and data; conduct detailed checks after updates, upgrades, or data migrations; document and report any issues that arise.
• Collaborate in developing, updating, and optimizing dashboards to improve operational monitoring, analysis, and decision-making.
• Consolidate product information, operational feedback, and relevant market insights; identify areas for improvement and propose appropriate solutions.
• Optimize product setup and operational processes; collaborate with relevant teams and develop guidelines to ensure a smooth end-to-end operational workflow.
• Draft and update user guides, standard operating procedures (SOPs), product descriptions, and illustrative materials.
• Perform other related tasks as assigned by the Manager.

2. Requirements

Required

• 1–3 years of experience in Product Operations / E-commerce Operations.
• College/University degree, preferably in E-commerce, Information Systems, or a related field.
• Proficient in Microsoft Word, Excel, and Google Drive; comfortable working with data; basic English reading comprehension.
• Strong logical thinking, attention to detail, and accuracy; able to work systematically according to established processes and manage multiple tasks simultaneously.

Nice to Have

• Experience in product operations or operational support in E-commerce companies.
• Experience working with Personalized products, Print-on-Demand (POD), or similar industries.