E-Commerce Supervisor

Job Description

• Manage and optimize online store operations on the Shopee platform.
• Manage product listings, including product descriptions, photos, pricing, and categories, in line with sales strategies.
• Regularly monitor and analyze sales performance across each platform.

Develop and implement online promotional strategies, including discounts, flash sales, vouchers, and product bundling, to increase sales conversion.

• Conduct competitor and market trend research to determine pricing strategies and product positioning.
• Manage and optimize digital advertising on the Shopee platform to increase traffic and sales.
• Coordinate with the Marketing, Warehouse, and Customer Service teams to ensure smooth order processing through delivery.
• Monitor product inventory and coordinate with relevant teams to prevent stockouts or overstocking.
• Analyze sales data and customer insights to prepare performance reports and provide recommendations for improvement.
• Manage product reviews and ratings, including handling customer complaints to maintain the store's reputation.
• Stay updated on the latest trends, new features, and policies of each e-commerce platform.

Qualifications

• Minimum Bachelor's degree, preferably in Management, Marketing, Business, or a related field.
• Minimum 1 year of experience as an E-commerce Supervisor.
• Strong understanding of e-commerce platforms, including Shopee, Tokopedia, TikTok Shop, and Lazada.
• Strong analytical skills with the ability to interpret sales data and market trends.
• Familiar with managing digital advertising through Shopee Ads.
• Detail-oriented, organized, and able to work effectively with sales targets.
• Strong leadership and team management skills.
• Able to work independently as well as collaboratively within cross-functional teams.
• Strong communication skills with the ability to coordinate effectively with various departments.
• Proficiency in English is a plus.