Skill diminta
BaristaCommunicationEnglish
Deskripsi
We are looking for a mature and reliable Floor & Guest Experience Supervisor to help lead our front-of-house operations.
This role will work alongside our current Floor Manager / Head Barista. The main focus will be supervising the floor, improving guest experience, supporting and managing the retail area, and helping the team handle daily operational issues professionally.
- Main Responsibilities
- Supervise daily floor operations during assigned shifts.
- Support the front-of-house team to maintain good service standards.
- Assist guests with retail products, clothing, sizing, and product information.
- Help keep the retail area clean, organized, and attractive.
- Handle guest complaints in a calm and professional way.
- Coordinate with the barista team, kitchen team, and purchasing when needed.
- Support with small maintenance or operational issues and report them clearly.
- Help train and guide junior staff on service standards.
- Make sure opening, closing, and daily checklists are followed.
- Communicate important issues clearly to management.
Requirements
- Previous experience in hospitality, restaurant, café, hotel, or retail
- Minimum 2 years experience in a guest-facing role
- Some experience as supervisor, senior staff, captain, shift leader, or trainer
- Good communication skills with guests and team members
- Able to handle complaints calmly and professionally
- Confident speaking with customers and giving recommendations
- Very good English
- Organized and able to follow checklists/SOPs
- Able to coordinate with kitchen, barista team, purchasing, and management
- Honest, responsible, punctual, and proactive
- Available for shift work, weekends, and public holidays