Skill diminta
AccurateCRMCommunicationEnglishMultitasking
Gaji pasar untuk posisi ini
Median Rp4,5 jt/bulan · rentang umum Rp3,1 jt – Rp5,3 jt
Berdasarkan 221 lowongan Social Media level Menengah se-Indonesia.
Lihat data gaji selengkapnya →Deskripsi
Key Responsibilities
- Client Communication & Bookings
- Manage client bookings, cancellations, and waiting lists accurately.
- Respond promptly to all client inquiries via WhatsApp, phone calls, Instagram, Facebook, email, and walk-ins.
- Maintain a professional, friendly, and helpful tone in all client communications.
- Confirm and remind clients about upcoming appointments.
- CRM & Administrative Management
- Update and maintain the CRM system with accurate client details and booking information.
- Record client feedback.
- Assist in compiling daily, weekly, and monthly reception reports.
- Coordination Between Departments
- Communicate and coordinate efficiently between the medical team, therapists, and management to ensure seamless client flow.
- Update relevant staff regarding last-minute changes, cancellations, or client requests.
- Front Desk Operations
- Greet and welcome clients warmly upon arrival.
- Manage check-in and check-out procedures professionally.
- Provide product and service knowledge to assist clients with questions or purchases.
- Process payments and issue receipts accurately.
- Ensure the reception area is always clean, organized, and presentable.
Requirements
- Minimum 2 years of experience in hospitality settings (Hotel, Wellness Facility, Spa, or Aesthetic Clinic).
- Excellent communication skills in English.
- Tech-savvy and confident using CRM systems, booking platforms, and social media tools.
- Currently based in Bali or willing to relocate.
- Strong organizational and multitasking skills.
- Professional, positive, and client-focused attitude.