Front Desk Team Lead / Supervisor

Deskripsi pekerjaan Front Desk Team Lead / Supervisor Resting Koala Spa

About the role

You own the studio. You lead the front desk and housekeeping team, coordinate with instructors, hit the monthly revenue and fill-rate targets, and build the community that keeps people coming back. You report to the Director

• Key responsibilities
• Studio operations
• Run daily operations: opening and closing, class flow, studio turnover, cleanliness and presentation
• Lead, schedule and coach the reception and housekeeping team (4–5 staff)
• Coordinate the class schedule with instructors, arrange cover, and keep class standards consistent
• Own the front desk SOPs and train new staff on them
• Manage stock, supplies, small maintenance and vendors
• Handle cash, POS and daily reconciliation
• Sales & performance
• Hit monthly revenue and class fill-rate targets
• Drive membership and class-pack sales, and push the reception team to sell
• Manage bookings, waitlists and ClassPass slots to fill quiet hours
• Send a weekly report to management on revenue, fill rate, new vs. returning members, and team issues
• Community & brand
• Turn first-timers into regulars through follow-ups, member recognition and retention offers
• Plan community events, pop-ups and brand collaborations
• Work with the social media team on content
• Build partnerships with local cafés, villas, surf camps and wellness brands
• Manage reviews and messages on Google, ClassPass and Instagram

Requirements

• 3+ years in fitness studio, gym, spa, hotel or beach club operations, including at least 1 year in a supervisor or team leader role
• Proven sales ability, comfortable with targets
• Fluent English and Bahasa Indonesia
• Warm and confident with guests, firm and fair with the team
• Organised, with a sharp eye for detail and cleanliness
• Comfortable with booking systems, POS, WhatsApp Business, Instagram and Google Sheets
• Available for early mornings (from around 7:00) and some weekends
• Based in or willing to live near Uluwatu, with own motorbike
• A bonus: active in fitness or wellness yourself, or already connected to the Bali wellness scene

Benefits

• Competitive base salary + monthly performance bonus tied to revenue and fill rate
• BPJS Kesehatan & Ketenagakerjaan