Front Office Attendant

Responsibilities

• Greeting guests upon their arrival and providing a hospitable welcome
• Making the registration record in Property Management System according to reservation record and guest passport
• Accept the walk-in guests in accordance with the current rates and property rules
• Recording guest information
• Provide information about hotel amenities and local attractions
• Assisting guests who request additional services
• Process payments and maintain accurate records
• Answer all client questions and incoming calls
• Resolve guest complaints and issues on spot
• Redirect guest requests /phone calls /messages to the appropriate department (majors to Guest Relations staff)
• Processing customer payments and presenting them with the settlement upon check-out
• Accept all letters and packages, and distribute them to their appropriate departments.
• Maintain records and files
• Keeping the front desk neat, orderly, and sanitized at all times
• Eliminate the possibility of property reputation detriment