Skill diminta
EnglishFront OfficeHousekeepingLeadershipMicrosoft Office
Deskripsi
Front Office Manager
About the Company
A fast-growing hospitality group in Mandalika, Lombok, operating hotels, commercial retail, and F&B concepts. We are focused on delivering outstanding guest experiences, efficient operations, and sustainable business growth.
Tentang Perusahaan
Grup perhotelan yang berkembang pesat di Mandalika, Lombok, yang mengelola hotel, area komersial, dan konsep F&B dengan fokus pada kepuasan tamu, efisiensi operasional, dan pertumbuhan bisnis yang berkelanjutan.
- Key Responsibilities
- Manage daily Front Office operations, including Reception, Guest Services, and Reservations
- Ensure smooth and efficient guest arrival, stay, and departure experiences
- Lead, train, and supervise Front Office team members
- Handle guest feedback, complaints, and service recovery professionally
- Monitor room inventory, occupancy, and daily revenue performance
- Coordinate closely with Housekeeping, Engineering, and F&B departments
- Maintain high standards of guest satisfaction and service quality
- Prepare daily, weekly, and monthly operational reports
- Ensure compliance with hotel SOPs and company standards
- Tanggung Jawab Utama
- Mengelola operasional harian Front Office, termasuk Resepsionis, Layanan Tamu, dan Reservasi
- Memastikan proses check-in, selama menginap, dan check-out berjalan lancar
- Memimpin, melatih, dan mengawasi tim Front Office
- Menangani keluhan tamu dan melakukan service recovery secara profesional
- Memantau inventaris kamar, okupansi, dan kinerja pendapatan harian
- Berkoordinasi dengan Housekeeping, Engineering, dan F&B
- Menjaga standar pelayanan dan kepuasan tamu yang tinggi
- Menyiapkan laporan operasional harian, mingguan, dan bulanan
- Memastikan kepatuhan terhadap SOP hotel dan standar perusahaan
Requirements
- Minimum 5 years of Front Office experience in hotels
- Minimum 2 years in a supervisory or managerial role
- Strong understanding of Front Office operations, reservations, and guest services
- Excellent leadership and team management skills
- Hands-on, disciplined, and service-oriented
- Familiar with PMS systems and hotel reporting
- Strong problem-solving and guest handling abilities
- Fluent in English and Bahasa Indonesia
Persyaratan
- Minimal 5 tahun pengalaman di Front Office hotel
- Minimal 2 tahun pengalaman sebagai Supervisor atau Manager
- Memahami operasional Front Office, reservasi, dan layanan tamu
- Memiliki kemampuan kepemimpinan yang baik
- Hands-on, disiplin, dan berorientasi pada pelayanan
- Menguasai sistem PMS dan laporan operasional hotel
- Mampu menangani masalah dan keluhan tamu dengan baik
- Fasih berbahasa Inggris dan Bahasa Indonesia
- What We Offer
- Competitive salary
- Accommodation / housing support
- Service charge / performance incentive
- Career growth within an expanding hospitality group
- Opportunity to be part of a growing destination in Mandalika
- Yang Ditawarkan
- Gaji kompetitif
- Akomodasi / tunjangan tempat tinggal
- Service charge / insentif kinerja
- Kesempatan berkembang dalam grup perhotelan yang terus berkembang
- Kesempatan berkarier di destinasi wisata unggulan Mandalika
- Apply Now
- Please submit your application via JobStreet.
- Only shortlisted candidates will be contacted.
- Lamar Sekarang
- Silakan melamar melalui JobStreet.
- Hanya kandidat yang terpilih yang akan dihubungi.