Skill diminta
AccurateAttention to DetailCommunicationEnglishFront OfficeMicrosoft Office
Gaji pasar untuk posisi ini
Median Rp3,4 jt/bulan · rentang umum Rp2,4 jt – Rp4,3 jt
Berdasarkan 435 lowongan Hospitality se-Indonesia (semua level).
Gaji lowongan ini 47% di atas median pasar.
Lihat data gaji selengkapnya →Deskripsi
Key Responsibilities
- Greet and assist guests with check-in/check-out while ensuring a warm and professional welcome.
- Handle guest inquiries, concerns, and complaints promptly to maintain satisfaction.
- Provide accurate information about hotel services.
- Coordinate with internal departments to fulfill guest requests efficiently.
- Build strong guest relationships and monitor feedback to support continuous service improvement.
Qualifications
- Proven experience in guest services, front office, or customer-facing hospitality roles.
- Strong interpersonal skills with a warm, engaging, and solution-oriented attitude.
- Familiarity with hotel management systems (PMS) is an advantage.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills in English; other languages are a plus.