General Manager (Hotel in Tangerang)

Company Description

Sunindo Hospitality Indonesia is a trusted name specializing in hospitality services. Our company is committed to delivering exceptional guest experiences and operational excellence. Its dedication to quality and customer satisfaction ensures a positive and professional environment for both guests and employees. Sunindo Hospitality strives to set industry standards and uphold leadership in the hospitality sector.

Currently, we are hiring a highly motivated and experienced professional to join our hospitality division as a General Manager for the Tangerang area.

Interested candidates are invited to submit their updated CV.

Key Responsibilities

• Lead and manage the overall operations of the hotel property
• Ensure high standards of guest service and operational excellence
• Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, and Finance
• Develop and implement business strategies to improve occupancy and profitability
• Monitor financial performance, budgeting, forecasting, and cost control
• Build strong relationships with guests, partners, vendors, and stakeholders
• Recruit, train, and develop hotel team members
• Ensure compliance with company policies, safety regulations, and local government requirements
• Handle guest complaints and operational issues professionally and efficiently

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or related field
• Minimum 5–10 years experience in hotel operations
• Experience as Director of Sales & Marketing (DOSM) / Hotel Manager / Director of Operations / Assistant GM
• Experience in 4-star or 5-star hotels/resorts is highly preferred
• Possesses excellent sales and marketing skills.
• Proven revenue growth achievements
• Strong OTA and corporate market network
• Strong budgeting and P&L management
• Resort or international chain experience
• Excellent guest satisfaction performance