Skill diminta
CommunicationComplaint Handling
Deskripsi
Job Description
- Greet guests warmly upon arrival with a professional and friendly demeanor.
- Lead guests to their assigned tables and present menus
- Manage restaurant bookings via phone, email, or online reservation systems.
- Optimize table seating plans to maximize restaurant capacity and flow.
- Coordinate special seating requests, VIP arrivals, and dietary restrictions with the service team.
- Engage with guests to ensure they are satisfied with their food and service
- Complaint Handling and Resolution
Requirement
- Proven experience as a Guest Relation Officer, Host/Hostess in the F&B Industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a calm demeanor under pressure
- Well-groomed, hospitable, and a positive attitude.
- Flexibility to work in shifts, including weekends, evenings, and holidays.