Guest Relations Officer

Job Responsibilities

• Welcome and assist guests throughout their stay.
• Handle guest inquiries, requests, and complaints professionally.
• Ensure excellent guest experience and satisfaction.
• Assist VIP guests and special arrangements.
• Coordinate with other hotel departments to fulfill guest needs.
• Follow up on guest feedback and ensure issues are resolved.

Requirements

• Bachelor’s Degree (S1) in Hospitality/Hotel Management is required.
• Minimum 1–3 years of experience in Guest Relations, Front Office, Concierge, or related hotel positions.
• Experience in a 4/5-star hotel is preferred, but candidates from other hotel categories are welcome to apply.
• Excellent communication and interpersonal skills.
• Customer-oriented, friendly, and professional.
• Good command of English.
• Well-groomed and presentable