Head of Operations and Services

Job description

Collaborate with the Operations Excellence Group Head to support the implementation of strategic projects and programs within the Front Office Department.

Establish and monitor service control processes to ensure operational excellence while driving continuous improvement initiatives across the work environment.

Collect, analyze, document, and evaluate patient and customer feedback, including complaints and suggestions, to identify improvement opportunities and enhance service quality and customer experience.

Requirements

• •Bachelor’s degree in any major
• •Minimum 5 years of work experience in related area​​
• •Strong time management, project management, and communication skills​
• •Ability to communicate effectively across all management levels
• •Experienced working in Hospital Industry is a plus