Skill diminta
CommunicationHospitality ManagementMentoringPresentation
Deskripsi
- Deliver hospitality and service excellence training programs in accordance with the LPK curriculum.
- Conduct classroom instruction and practical training in hospitality operations and guest service standards.
- Teach hospitality service procedures, grooming standards, workplace etiquette, and customer services excellence.
- Guide students in understanding workplace culture, professionalism and international hospitality standards.
- Monitor, assess, and evaluate student performance and competency development.
- Provide coaching and mentoring to prepare students for employment opportunities in the hospitality industry.
- Develop and continuously improve training materials, lesson plans, and instructional methods.
- Ensure training activities comply with Occupational Health and Safety (OHS/K3) standards.
- Prepare training reports and student progress evaluations.
- Support the development of students' communication skills, service mindset, and professional behavior.
Bachelor's Degree or Diploma (D3) in Hospitality Management, Tourism, Culinary Arts, Hotel Administration, Service Management, or a related field.
Minimum 3 years of professional experience in the hospitality industry (hotel, resort, restaurant, cruise line, or related service industries).
- BNSP Hospitality Certification is preferred.
- Strong understanding of hospitality operations, guest service standards, and service excellence.
- Familiarity with Occupational Health and Safety (OHS/K3) standards and workplace safety practices.
- Experiences in training, coaching, or mentoring is an advantage
- Excellent communication, presentation, and interpersonal skills.
- Patient, disciplined, and passionate about developing future hospitality professionals.
- Ability to deliver both classroom instruction and practical training sessions.