Hotel Administration

Role Summary

The Hotel Administrator manages day-to-day administrative operations at Kanalla, ensuring smooth coordination between departments and providing close support to the Head of Finance on financial documentation, reporting, and record-keeping. This role is the operational backbone of the hotel's back office — keeping paperwork, vendor relations, HR admin, and compliance running smoothly so the property can focus on guest experience.

• Key Responsibilities
• Finance Coordination
• Work closely with the Head of Finance on daily cash handling reconciliation, invoicing, and expense tracking
• Prepare and organize supporting documents for monthly financial reports (revenue, expenses, occupancy data)
• Track and process supplier/vendor invoices and payments
• Maintain petty cash records and reconcile with finance on a regular schedule
• Assist with payroll administration (attendance records, leave tracking, timesheets) for finance processing
• Support budget tracking by maintaining accurate records of departmental spending
• General Administration
• Maintain hotel records: contracts, licenses, permits, and compliance documents (tourism/hospitality licensing in Indonesia)
• Manage office supplies, procurement requests, and vendor coordination (non-F&B suppliers)
• Organize and file guest, staff, and operational documentation (digital and physical)
• Support HR admin tasks: staff contracts, onboarding paperwork, ID/work permit documentation
• Coordinate communication between departments (front office, housekeeping, F&B) and management
• Assist with correspondence, scheduling, and meeting coordination for the GM/ownership
• Ensure filing and data are audit-ready at all times

Requirements

2–4+ years in hotel administration, office management, or a similar back-office role (hospitality experience preferred)

Working knowledge of basic bookkeeping/accounting concepts (this role interfaces heavily with finance, though it is not a finance role itself)

• Proficiency in Excel/Google Sheets; familiarity with hotel PMS or accounting software (e.g., QuickBooks, Xero, or similar) a plus
• Strong organizational skills and attention to detail
• Good written and spoken English and Bahasa Indonesia
• Trustworthy and discreet when handling financial and confidential information
• Ability to multitask across departments in a small, fast-paced boutique hotel environment
• What Kanalla Offers
• Central role in hotel operations with direct exposure to finance and management
• Opportunity to grow into a broader operations or finance-support role as the property expands
• Work in a boutique hospitality setting in one of Lombok's key tourist areas