Receptionist

WHAT YOU WILL DO

• Welcome and check in/out guests in a warm and professional manner
• Manage reservations via OTA platforms (Booking.com, Agoda, Airbnb)
• Operate GuestPro PMS for all front desk operations
• Update and manage OTA Extranets daily (rates, availability, promotions)
• Send pre-stay and post-stay messages to all guests
• Handle guest requests, complaints, and upsell ancillary services (spa, tour, transport)
• Process payments and prepare end-of-shift reports
• Respond to OTA reviews and guest messages within 24 hours

WHAT WE NEED

• Min. D3/S1 in Hospitality or related field
• Min. 1–2 years experience as Receptionist in a hotel
• Familiar with GuestPro PMS
• Familiar with OTA Extranets
• (Booking.com, Agoda YCS, Airbnb)
• Fluent in English — written and spoken
• (mandatory)
• Friendly, well-groomed, detail-oriented, and guest-focused
• Willing to work shifts including weekends and public holidays

WHAT WE OFFER

• Competitive salary based on experience
• BPJS Kesehatan & Ketenagakerjaan
• Service charge distribution
• Uniforms & meals provided
• Annual leave as per Indonesian Labour Law
• Career growth in a growing boutique property